Shipping Policy


Up until February 2022, we offered free shipping across Ontario. With the increase in costs across our supply chain and overall operations, we had to make the hard decision to implement some flat rate shipping fees in regions falling outside of our immediate service area (~50km east/west from our store location) and/or for rural areas. Our products tend to be heavier which increases our cost of shipping much more than the average shipment of clothes (for example) or shipping offered to a larger company (think Best Buy, Staples, etc.) based on the number of shipments they make during a month.

Shipments cost an average of $15, not including taxes or the supplies required to ensure a safe shipment just within the GTA. Shipments to rural areas cost more based on distance and weight. That said, you continue to receive in-store pricing online. We do not charge differently for any product regardless of how you're shopping with us.

We thank you for your understanding of these changes and strive to continue giving you our best service.

- The Olive That! Team

Please Note:

As things get back to normal for everyone including shipping companies, there may still be some delays. Please allow an additional 2-3 days in case your shipment does not arrive as per our guidelines below.
Thank you for your patience and understanding.

ONTARIO
DURHAM REGION:
Free Shipping to Pickering, Ajax, Whitby, Brooklin, Oshawa & Clarington over $75. $7 delivery charge on orders under $75.
Free Shipping Over $99 for rest of Southern Durham Region, or flat rate $12 charge. Option for In-Store/Curbside Pick Up between our pick up hours.
*NEW* Pick Up in Bowmanville. Date/Time/Pick Up Point to be discussed per order.
Please allow two (2) - four (4) business days for order processing and delivery, not including weekends and Mondays.

TORONTO & SOUTHERN YORK REGION:
Free Shipping over $99, or flat rate $12 charge.
Your order will be shipped within two (2) business days, not including weekends and Mondays. If you have elected to ship your order, please allow three (3) to five (5) business days for your order to arrive.

SOUTH WEST & EAST ONTARIO (Postal Codes starting with L, K and N):
Includes Northern & Rural Durham Region and rest of York Region $12 flat rate shipping charge for all orders.
Your order will be shipped within two (2) business days, not including weekends and Mondays. Tracking information will be provided via email if available. Please allow four (4) to six (6) business days for your order to arrive, from the date you place your order.

NORTHERN ONTARIO (Postal Codes starting with P):
$15 flat rate shipping charge for all orders.
Your order will be shipped within two (2) business days, not including weekends and Mondays. Tracking information will be provided via email if available. Please allow four (4) to six (6) business days for your order to arrive, from the date you place your order.
OUTSIDE OF ONTARIO
ALBERTA, BC, MANITOBA, NEW BRUNSWICK, QUEBEC, and SASKATCHEWAN:
$30 flat rate charge on all orders.
Your order will be shipped out within two (2) business days. Tracking information will be provided via email if available. Please allow seven (7) to ten (10) business days for your order to arrive, from the date you place your order.

NFL, NOVA SCOTIA, PEI, NWT, NUNAVUT, and YUKON:
Please contact us with your order or inquiry, and we will be happy to assist you.


OUTSIDE OF CANADA

USA:
Please contact us with your order or inquiry, and we will be happy to assist you.
Shipping fees will not include any duties and taxes to be collected by your state/federal government(s). You as the receiver will be solely responsible for all duties and taxes charged on the incoming package.

OTHER COUNTRIES:
We are currently not set up for international shipping. However, please contact us with an inquiry, and we will be do our best to assist you.